Delivery Options


Greece Delivery Greece up to 5 business days  5 Euros / Order

(+2 Euros Pay On Delivery Cost)

Cyprus Delivery Cyprus up to 7 business days 15 Euros / Order
Europe & International Delivery* Europe up to 10 business days & International up to 16 days 30 Euros / Order

(Pay On Delivery Service is Not Available)

Shipping times may vary, but we work hard to get all orders out as quickly as possible.

*Unfortunately, for orders outside the EU, your order total does not reflect the duties and taxes that will be charged to you upon delivery by the shipping carrier. Payment of these is required to release your order from customs. Duties and taxes are calculated based on the item(s) ordered, your shipment destination, and the value of your purchase. For more information, please contact your local customs office. Duties and taxes are non-refundable. If for any reason your package has been refused at customs, we are unable to refund you the original shipping costs and/or any taxes and duties incurred.

The courier company we are working with is Elta Courier Services. Once your order has been shipped, we estimate delivery within 1-16 business days of its ship date, depending on your exact location.

If you need your item(s) sooner, please contact us to ensure a faster delivery method. In this case, you will be burdened with the extra cost of expedited delivery. Unfortunately, at this time we do not offer expedited international shipping.

Orders are processed and shipped Monday-Friday only.

Please note: No orders are processed or shipped on the weekends or national holidays, and we do not offer Saturday delivery for expedited shipping options. The delivery times shown are from the order date.

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbor or in a safe, secure location. A card may be left to advise you or to confirm that the parcel has been returned to the local depot.

You can then contact them to arrange collection or to schedule a new delivery date.

If you have any further questions related to your delivery, please contact our Customer Care team.

Where is my order?

Track Your Order


To track your order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email, you should have received.

Why is my order late?

Please check the delivery option you selected. You can check delivery timescales here.

If it’s after 9:00 pm on that date then it’s late. If it’s before the advised delivery date and you’ve had your dispatch email, then it’s on its way.

If your delivery date has passed, please contact us & have your order number ready.

Why was my order cancelled?

If you’ve placed an order and received a cancellation email from us, we’re sorry about that. This will usually be because the stock wasn’t in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.

Can I cancel or change my order?

As soon as you place your order, we’re on it! Unfortunately, this means we will be unable to make any changes as it’s already being processed at the warehouse.

You’ll need to place another order or return any unwanted items.

Can I exchange my order?

We offer exchanges for online orders only to our physical store Cocones Project 10 Diomeias St, Athens Greece. If you need to exchange an item for a different size or you would like to swap for a different item,  you have to pop into our physical store to do this. You’ve got 14 days from the day you receive it.

Please kindly note that first, you have to contact us via telephone at +30 2103242100 or via e-mail at [email protected]

To exchange your items, please remember to take the delivery note that was included in your parcel with you. You need this as your proof of purchase.

For hygiene reasons, we cannot accept returns or exchanges on fashion face masks, cosmetics, pierced jewelry, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.

Alternatively, you can return your package and order again.

Will my favorite items ever come back?

Some of our items do come back in stock, so keep checking back!

How do I return my order?

If for any reason you are not satisfied with a purchase, the item(s) can be returned for a refund within 14 days of the order’s FIRST DELIVERY ATTEMPT date.

You simply have to print and fill out the return form, which you will find in the following link:


You will then need to ship the form, a copy of the receipt, and the item to the following address mentioned on the envelope which is enclosed in the original package. In case you choose to return your order, you will be burdened with the shipping cost. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

In order for returns to be accepted, all items must be in perfect condition with the security tag and original packaging.

For hygiene reasons, we cannot accept returns or exchanges on face masks, cosmetics, pierced jewelry, swimwear or lingerie, if the seal has been broken or is no longer in place.

Items must be unworn and unwashed with the original labels attached.

Returns will not be accepted for items that have been labeled NON-RETURNABLE in the product description. These are usually seasonal or customizable items for which we are unable to accept returns.

VM Projects reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

Refunds will be processed as soon as returned items have been checked and accepted and will be completed approximately within 8-21 business days. Refunds will be remitted to the bank account prescribed by the customer.

The refund is valid only for online orders.

How long will my refund take?

A typical refund will take up to 21 days, that’s 14 days you returning and us processing and up to 7 days for it to make its way through the banking system.

Once we’ve done our bit, you’ll get an email confirming it’s on its way.

If you’ve waited more than 21 days with no email from us then please contact us.

What’s your policy?

– Items must be unworn and unwashed

– Pierced jewelry and face masks cannot be returned for health and hygiene reasons and are non-refundable

– Once the seal is opened they can no longer be returned or refunded

– Underwear and swimwear can only be returned if the hygiene seal has not been removed

– Beauty products and accessories cannot be returned for hygiene reasons

– Shoes must be tried on indoors

– Items must have all tags attached

I am outside of the returns policy, can I return?

Over 14 days?

We move fast and the turnaround of stock we sell means that we will not be able to resell your goods. So unfortunately we cannot accept returns that are over 14 days.

Ready to Return? Click here


There wasn't an invoice in my parcel, how can I return?

You’ll no longer receive an invoice in your parcel. Simply download and print a returns label from our website, add this to your parcel and then send it back to us.

Ready to Return? Click here

Return Exemptions

For hygiene reasons, once the seal has been opened in face masks, or pierced jewelry, these items can no longer be returned or refunded.

We please ask you to try on swimwear and lingerie over your own underwear and ensure to keep the seal intact.

Can I exchange my order?

We don’t offer exchanges, but you can return your package and order again.

Your refund will be processed as soon as we get your items back—Check out our Refund Policy for more details.

Do you return the delivery charge?

We don’t refund your delivery charge. You need to pay for delivery.


Discount code not working.

Here is maybe why:

– The code expired (we have limited time offers)

– You can only use one code at a time.

– Make sure the offer can be used for what you’re purchasing.

How can I pay for my order?

The following method of payment is accepted:


VM Projects does not process or store any credit card information. All credit card transactions are performed in the VIVA PAYMENTS secure platform accepting the following payment cards:

Visa, Visa Debit, MasterCard, Maestro, Electron, and American Express. We also accept PayPal, Giftcards, and prepaid debit cards.

Please note: When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorization to take payment from your account.

Payment Error

If you receive an error message, make sure you’ve entered the correct details and make sure to contact your bank first.

If you’re still having issues, please contact us and include the following:

– What operating system do you use (ex. Windows, Mac)

– What internet browser you used

– What payment method you used

– A description of the problem and what time the problem occurred.

– If you receive an error message, please include it in your message.

Payment Declined

If your credit or debit card was declined, call your bank for more info. If you used PayPal, please contact PayPal directly.

How do I change my email address?

Log in to your account, select “Account Details” and you can either add a new one or edit an existing one.

How do I change my delivery address?

Log in to your account, select “Addresses” and you can either add a new one or edit an existing one.

How do I change my password?

If you know your password, log into your account using your current password. In the Account Details section, you have the option to change your password. If you forgot your password, select the “forgot password” option and follow the steps to reset.

How do I change my payment details?


Check our Size Guide for more information.

Gift cards are redeemable in our online or physical store.

They are NOT returnable or redeemable for cash.

They are valid for ONE YEAR from the date of purchase and they have no extra costs or fees.

Lost gift cards can be replaced only with valid proof of purchase.


All terms enforced except where prohibited by law.

By purchasing a gift card, you acknowledge that you have read and accepted the above terms, and agree to be bound by them.


Still have questions?